- Cloth Nappies
- Wraps
- Boosters & Liners
- Nappy Kits
- Nappy Accessories
- Potty Training
- Skin Care
- Swimming
- Bathtime
- Bedtime
- Feeding
- Out & About
- Organic Clothes
- Natural Toys
- Gifts
- Special Offers
- Featured Skin Care Products
- Jackson Reece Herbal Natural Baby Wipes
- Magic Fairy Magic Out and About Natural Tea Tree Cleansing Spray
- Magic Fairy Fairy Locks Gentle Camomile Baby Shampoo
- Kallisto Organic Soft Toys
- Organic Mouse
- Organic Teddy Bear
- Organic Bunny Rabbit
Frequently Asked Questions (FAQ)
- Ordering
How do I place an order?
You can place an order online by adding items to your basket, change quantities while viewing your basket, and then select checkout.
If you prefer not to pay online, you may place your order online and select payment by cheque / telephone, or you may email, phone or fax your order. Once we have confirmed receipt of your order and the order total you can provide details of your payment card over the telephone or you can post a cheque to our registered address.
If you experience problems placing your order online please telephone us on 0845 094 6470 and we will take payment over the telephone.
We do not print invoices as standard, but will email it to you. If you require a printed invoice please request one at the time of placing your order.
- What are my payment options?
- How do I redeem a Real Nappies for London (RNfL) Voucher?
- How do I redeem a Bristol, Gloucestershire or South Gloucestershire Real Nappy Voucher?
- How do I cancel my order?
- Security and Privacy
- Is your site secure, and is it safe to pay online?
- What is your privacy policy?
- What are my details used for?
- Dispatch and Delivery
- What are the delivery rates?
- Can I have my order sent as soon as each item becomes available?
- What do I do if I have a problem with a delivery?
- When will I know if the item I order is not available?
- What happens if my order was undeliverable?
- Returns and Refunds
- What is your returns policy?
- How do I return a damaged, defective or incorrect Item?
- What is your refunds policy?
- How are refunds calculated?
