Frequently Asked Questions (FAQ)
Security and Privacy
Is your site secure, and is it safe to pay online?
What is your privacy policy?
What are my details used for?
Can I have my order sent as soon as each item becomes available?
Our standard delivery costs cover one delivery when your complete order is ready. For example, if you order one item marked as "Usually dispatched within 24 hours" and another marked "Usually dispatched within 2 to 3 weeks", we will dispatch both to you when both items become available.
Occasionally, we may choose to deliver orders as the items become available, even where you have not selected this option. In these circumstances you will be charged only for one delivery.
If you prefer us to post ordered items as they become available then please select this option here. The additional charge is £2.95.
| £2.95 | |
|---|---|
| Dispatch items as they become available |
What do I do if I have a problem with a delivery?
When will I know if the item I order is not available?
What happens if my order was undeliverable?
- Returns and Refunds
What is your returns policy?
How do I return a damaged, defective or incorrect Item?
What is your refunds policy?
How are refunds calculated?






