- Cloth Nappies
- Wraps
- Boosters & Liners
- Nappy Kits
- Nappy Accessories
- Potty Training
- Skin Care
- Bathtime
- Swimming
- Organic Soft Toys
- Gift Certificates
- Featured Skin Care Products
- Simply Gentle Organic Cotton Wool Balls
- Jackson Reece Herbal Natural Baby Wipes
- Magic Fairy Magic Out and About Natural Tea Tree Cleansing Spray
- Magic Fairy Fairy Locks Gentle Camomile Baby Shampoo
- Magic Fairy Better Botty Balm
- miYim Organic Soft Toys
- Peaceful Dreams Chester
- Peaceful Dreams Hugo
- Sleepytime Charlotte - Grey
Frequently Asked Questions (FAQ)
Security and Privacy- Is your site secure, and is it safe to pay online?
- What is your privacy policy?
- What are my details used for?
- Dispatch and Delivery
- What are the delivery rates?
- Can I have my order sent as soon as each item becomes available?
- What do I do if I have a problem with a delivery?
- When will I know if the item I order is not available?
What happens if my order was undeliverable?
When a postal carrier returns an undeliverable package to us, we issue a refund (excluding delivery charges), minus a fee of up to £10 for re-stocking.
We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those items, you're welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the estimated delivery date, please contact us at customerservice@friendlybaby.co.uk with your transaction id and a brief description of the problem.
Our carriers may deem a package undeliverable for one of the following reasons:
- Incorrect Address
- Failed Delivery Attempts
- Refused by Recipient (usually if it is a gift and is not expected)
In rare cases, it is also possible that the address label became illegible during the delivery process. In this case we would issue a full refund including delivery charges.
- Returns and Refunds
- What is your returns policy?
- How do I return a damaged, defective or incorrect Item?
- What is your refunds policy?
- How are refunds calculated?
