Frequently Asked Questions (FAQ)
- Ordering
How do I place an order?- What are my payment options?
- How do I redeem a Gloucestershire Real Nappy Voucher?
- How do I cancel my order?
- Security and Privacy
- Is your site secure, and is it safe to pay online?
- What is your privacy policy?
- What are my details used for?
- Dispatch and Delivery
- What are the delivery rates?
- Can I have my order sent as soon as each item becomes available?
- What do I do if I have a problem with a delivery?
- When will I know if the item I order is not available?
- What happens if my order was undeliverable?
- Returns and Refunds
What is your returns policy?
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and labels intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect.
Specific rules apply regarding refunds of delivery charges - see our Refunds policy.
In the event of friendlybaby.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to friendlybaby.co.uk and we will send a replacement. You are also entitled to a full refund if preferred. This refund will be issued upon the return of the item.
This returns policy does not affect your statutory rights.
