Frequently Asked Questions (FAQ)
- Ordering
How do I place an order?- What are my payment options?
- How do I redeem a Gloucestershire Real Nappy Voucher?
- How do I cancel my order?
- Security and Privacy
- Is your site secure, and is it safe to pay online?
- What is your privacy policy?
- What are my details used for?
- Dispatch and Delivery
- What are the delivery rates?
- Can I have my order sent as soon as each item becomes available?
- What do I do if I have a problem with a delivery?
- When will I know if the item I order is not available?
- What happens if my order was undeliverable?
- Returns and Refunds
- What is your returns policy?
- How do I return a damaged, defective or incorrect Item?
What is your refunds policy?
When you send your item back to us, we'll process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.
