Frequently Asked Questions (FAQ)

• Ordering
• How do I place an order?
• What are my payment options?
• How do I redeem a Real Nappies for London (RNfL) Voucher?

How do I redeem a Bristol, Gloucestershire or South Gloucestershire Real Nappy Voucher?

We are approved suppliers for our local Council incentive schemes of Bristol, South Gloucestershire and Gloucestershire. If you are the holder of a voucher for one of these councils please place your order, for at least £50 for nappies and wraps, online or over the phone in the usual way. We can either charge you the full amount and dispatch your order straight away, or process a refund for £30 immediately and wait until we have received your voucher before dispatching your order. Email us at customerservice@friendlybaby.co.uk to tell us you have a voucher, give the Voucher number, the name of the issuing council and your order number. Send your original voucher to us at the address below. Please note that we do not have a physical shop and you are unable to call in to deliver your voucher and collect your order without prior appointment. All orders placed under the Real Nappy Voucher scheme are eligible for free delivery.

Friendly Baby Ltd
Real Nappy Vouchers
27 Hopkins Close
Thornbury
Bristol
BS35 2PX

• How do I cancel my order?
• Security and Privacy
• Is your site secure, and is it safe to pay online?
• What is your privacy policy?
• What are my details used for?

• Dispatch and Delivery
• What are the delivery rates?
• Can I have my order sent as soon as each item becomes available?
• What do I do if I have a problem with a delivery?
• When will I know if the item I order is not available?
• What happens if my order was undeliverable?

• Returns and Refunds
• What is your returns policy?
• How do I return a damaged, defective or incorrect Item?
• What is your refunds policy?
• How are refunds calculated?