Frequently Asked Questions (FAQ)
How do I cancel my order?
You can cancel or amend any order placed with friendlybaby.co.uk, provided that the order has not yet entered the dispatch process. Please email us at: customerservice@friendlybaby.co.uk including your transaction id, name and address and cancellation or amendment instructions. We will confirm ability to cancel or amend your order upon receipt of your instruction.
Security and Privacy
Is your site secure, and is it safe to pay online?
What is your privacy policy?
What are my details used for?
Dispatch and Delivery
What are the delivery rates?
Can I have my order sent as soon as each item becomes available?
What do I do if I have a problem with a delivery?
When will I know if the item I order is not available?
What happens if my order was undeliverable?
- Returns and Refunds
What is your returns policy?
How do I return a damaged, defective or incorrect Item?
What is your refunds policy?
How are refunds calculated?






