Frequently Asked Questions (FAQ)

• Ordering
• How do I place an order?
• What are my payment options?
• How do I redeem a Gloucestershire Real Nappy Voucher?
• How do I cancel my order?

Security and Privacy

At friendlybaby.co.uk we are totally committed to protecting your security and privacy.

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

Friendly Baby's complete commitment to customer service means that because we know how annoying junk mail is, we promise not to pass on your email address, home address or any other details to any party.

• Is your site secure, and is it safe to pay online?
• What is your privacy policy?
• What are my details used for?

• Dispatch and Delivery
• What are the delivery rates?
• Can I have my order sent as soon as each item becomes available?
• What do I do if I have a problem with a delivery?
• When will I know if the item I order is not available?
• What happens if my order was undeliverable?

• Returns and Refunds
• What is your returns policy?
• How do I return a damaged, defective or incorrect Item?
• What is your refunds policy?
• How are refunds calculated?