Frequently Asked Questions (FAQ)
Is your site secure, and is it safe to pay online?
Yes. Payments are handled by PayPal, who use a high level of encryption. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
To help safeguard you against identity theft, every PayPal payment is followed by an email confirming your transaction.
To help to prevent you from being caught out by phishing scams we will never send you emails asking for your debit or credit card details, and you should never click on links in emails purporting to be from PayPal or friendlybaby.co.uk.
Dispatch and Delivery
What are the delivery rates?
Can I have my order sent as soon as each item becomes available?
What do I do if I have a problem with a delivery?
When will I know if the item I order is not available?
What happens if my order was undeliverable?
- Returns and Refunds
What is your returns policy?
How do I return a damaged, defective or incorrect Item?
What is your refunds policy?
How are refunds calculated?






