Frequently Asked Questions (FAQ)

• Ordering
• How do I place an order?
• What are my payment options?
• How do I redeem a Gloucestershire Real Nappy Voucher?
• How do I cancel my order?

• Security and Privacy
• Is your site secure, and is it safe to pay online?
• What is your privacy policy?

What are my details used for?

When you place an order your details are only used to complete your order.

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• Dispatch and Delivery
• What are the delivery rates?
• Can I have my order sent as soon as each item becomes available?
• What do I do if I have a problem with a delivery?
• When will I know if the item I order is not available?
• What happens if my order was undeliverable?

• Returns and Refunds
• What is your returns policy?
• How do I return a damaged, defective or incorrect Item?
• What is your refunds policy?
• How are refunds calculated?