Frequently Asked Questions (FAQ)
Security and Privacy
Is your site secure, and is it safe to pay online?
What is your privacy policy?
What are my details used for?
We'd like all our customers to receive the information they need to make their online shopping experience successful. We can keep you up-to-date with special offers, and new products we think you'll like. We will only contact you via email, and will not pass your details on to third parties.
If you do not wish to receive such information then please send an email with REMOVE in the Subject to: customerservice@friendlybaby.co.uk
Dispatch and Delivery
What are the delivery rates?
Can I have my order sent as soon as each item becomes available?
What do I do if I have a problem with a delivery?
When will I know if the item I order is not available?
What happens if my order was undeliverable?
- Returns and Refunds
What is your returns policy?
How do I return a damaged, defective or incorrect Item?
What is your refunds policy?
How are refunds calculated?






