- Cloth Nappies
- Wraps
- Boosters & Liners
- Nappy Kits
- Nappy Accessories
- Potty Training
- Skin Care
- Bathtime
- Swimming
- Organic Soft Toys
- Gift Certificates
- Featured Skin Care Products
- Simply Gentle Organic Cotton Wool Balls
- Jackson Reece Herbal Natural Baby Wipes
- Magic Fairy Magic Out and About Natural Tea Tree Cleansing Spray
- Magic Fairy Fairy Locks Gentle Camomile Baby Shampoo
- miYim Organic Soft Toys
- Peaceful Dreams Chester
- Peaceful Dreams Hugo
- Sleepytime Charlotte - Grey
Frequently Asked Questions (FAQ)
Security and Privacy- Is your site secure, and is it safe to pay online?
- What is your privacy policy?
- What are my details used for?
Dispatch and Delivery
If you've already placed your order, but it hasn't arrived or there was a problem with the delivery, send an email to: customerservice@friendlybaby.co.uk with your transaction id and a brief description of the problem.
To find out how long it will take to receive your order, please refer to the order confirmation email that shows an estimated dispatch date for you based on the availability of your items. If you have neither received the items when expected or had further emails from us then please send an email to: customerservice@friendlybaby.co.uk with your transaction id and a note to say that your order has not arrived. We will look into this for you.
We always aim to package products so that they reach you in perfect condition, but where possible we will re-use packaging materials.
- What are the delivery rates?
- Can I have my order sent as soon as each item becomes available?
- What do I do if I have a problem with a delivery?
- When will I know if the item I order is not available?
- What happens if my order was undeliverable?
- Returns and Refunds
- What is your returns policy?
- How do I return a damaged, defective or incorrect Item?
- What is your refunds policy?
- How are refunds calculated?
